Helpful information for our customers

Have questions about your appliance or HVAC repair? Then please read our answers to the most common questions.

  • Payment Questions
  • Appointment Questions
  • Service Questions
  • Technical Support

If you need more help

Feel free to reach out and ask for a manager if you concerns cannot be met by one of our team members.

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  • Yes all repairs or installations are covered under warranty. This is another reason to stick with Longhorn!

Nope, all second opinions are free.

Yes currently we offer a senior and military labor discount of 10%.

Yes we can work with all landlords and management companies.

If you are under warranty then we will send out a Technician at no cost to you.

If you declined your appliance or HVAC estimate then all you pay is the diagnostic fee and nothing more.